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Prospera Realty Management Maintenance Request Policy
If a maintenance request is called in during normal business hours (Mon. - Fri. 9:00 am through 5:00 pm), then it will typically be addressed within 24 hours. There are times when response time may be slightly slower due to unforeseen emergencies that occur from time to time. Non-emergency calls received over the weekend will be handled the following business day (typically Monday, excluding holidays). Residents who wish to be home when the work is completed must call the office to schedule an appointment. Tenants can complete an online service request above.

After Hours Maintenance Request Policy
Prospera Realty Management emergencies consist of:

  • Loss of water or plumbing
  • Flooding in the unit
  • Fire
  • Or any emergency that may cause injury to residents

In the event of an emergency, please call our office at (813) 870-5626 or 911. Your call will be returned immediately and our maintenance staff will be sent.

Lockouts are the responsibility of the tenant and will not be treated as an emergency by Prospera Realty Management.